F.A.Q.
WHO WE ARE
By lilla was born out of the love of design and fashion. We wanted to make accessories that would be chic and stylish but easy to use. Our first product was the bracelets hair tie. A simple way to elevate your outfit, feel and look put together in an easy elegant way.
As we have grown, the brand has grown as well and today we create a variety of accessories. Everything is hand made in Colombia, were we are from, from beautifully chosen materials in a sustainable way.
We make small batches of our products so we are not over producing and love the idea that your By lilla will be unique to you and not a trend that everyone has.
When will my order be shipped and charged?
All orders are made to order, and take 4 - 6 weeks to ship. Once the order is ready the order will be charged.
How do I apply to a wholesale order?
To apply for a wholesale application, fill out this form wholesale application.
Please allow 24-48 hours for the reviewing process. Once approved, you will be sent a welcome email that will give you access to our wholesale website.
what are your wholesale minimums?
Your initial order must be $500 and your re-oders $300.
What's the best way to care for By Lilla products?
Although our pieces are water resistant they are not water proof. Avoid contact with lotions, perfumes, hair spray and other chemicals.
To help you get the most out of your bracelet/hair ties, we recommend avoiding use on wet hair. If your bracelet/hair tie gets wet, it's best to let it dry completely before reusing it. Water—especially warm or hot—can cause the elastic to stretch out more quickly.
Is there any way to receive my order sooner?
Check the Available to Ship tab to see the styles available to ship with no wait time. Quantities and styles are limited but Items in this tab are available to ship the next day.
How should I set prices for the items I received in my order?
You can call or email us to request a guide to the suggested MSRP.
Email: sales@bylillawholesale.com
Phone: 305-204-9468
